02 · Define and map · Financial services

Plan the assurance engagement

Define which customers, products, channels and decisions are inside scope, including vulnerable customers and downstream manual decisions.

FINANCIAL SERVICES WORKING CONTEXT

Scope the regulated customer impact

A regulated firm is using AI in a process that can affect customer access, pricing or treatment. Consumer outcomes, model risk and explainability are board concerns.

Evidence bar

Product/customer journey map
Risk appetite and approval authority
Supplier change and validation terms

REVIEW CHECKPOINTS

Assurance Plan

Name the accountable business owner and second-line challengerMap supplier, model and data dependenciesState what the system must not be used to decideProtect assurance independenceSet assessment criteriaInclude supplier evidence

INTERACTIVE REVIEW MEETING

Pressure-test your reasoning

Control ownerOne clean sample

The latest instance passed. Can the control be rated effective?

Write at least 40 characters to reveal the review criteria.

Audit committeeIndependence

The person who designed the control also tested it. What assurance can we take?

Write at least 40 characters to reveal the review criteria.

Assurance Plan

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Objective and intended users