02 · Define and map · SaaS

Design the end-to-end governance operating model

Define tenants, customer workflows, subprocessors, model dependencies, data boundaries, tool actions and contractual commitments.

SAAS WORKING CONTEXT

Scope the product release

A fast-growing software provider is embedding third-party AI into a multi-tenant product. Enterprise customers expect security, reliability and contractual clarity.

Evidence bar

Architecture and tenancy map
Subprocessor and contract review
Beta release criteria

REVIEW CHECKPOINTS

Integrated Governance Operating Model

Name product, security and customer-success ownersMap cross-tenant and tool-action risksState beta limits and excluded customer dataUse proportional triggersDefine RACI and evidence repositoryInclude exceptions and waivers

INTERACTIVE REVIEW MEETING

Pressure-test your reasoning

Business unitUrgent procurement

A free AI tool solves the problem today. Can the team trial it with internal data?

Write at least 40 characters to reveal the review criteria.

SupplierMaterial model change

The hosted model changed without notice. Can prior approval stand?

Write at least 40 characters to reveal the review criteria.

Integrated Governance Operating Model

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Use-case intake and inventory